At GC Dog Co, we provide an evidence-based approach to your dog’s wellbeing, ensuring they get the love, attention, and care they deserve.

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INTRODUCTION 
Welcome to GC Dog Co. By enrolling your dog in our Dog Daycare and Dog Grooming services, you agree to comply with the following Terms & Conditions.

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These conditions ensure the safety, health, and well-being of all dogs in our care (and the safety and wellbeing of our staff).

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DAYCARE TERMS & CONDITIONS
1. Drop-off and Pickup

• Drop-off Time: Dogs must be dropped off between 7:30 am and 9:30 am.

• Payment must be made at the time of drop-off (and for multi-day bookings (e.g., 2-5 days per week) then payment for the week must be made at the start of the week).

• Pickup Time: Dogs must be collected between 2:00 pm and 4:30 pm. A surcharge of $10 per 10-minute increment applies for late pickups.

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2. Cancellation Policy

• 24-hour Notice Required: Cancellations or changes must be made at least 24 hours in advance, or the full fee will be deducted. 

• Rescheduling: With 24-hour notice, payments may be applied to another day within a four-week period, subject to availability. Refunds are not provided.

• Extended Notice: One week's notice is required for planned absences (e.g., holidays) to pause payments for the duration of the absence.

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3. Additional Daycare Requests

• Extra Days: Requests for additional daycare days must be made in advance and are subject to availability. Charges will be applied accordingly.

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4. Age and Health Requirements

• Dogs must be at least three months old to enrol in daycare.

• Puppies must have completed their final vaccinations before attending.

• Dogs over seven months old must be neutered or spayed. If not, owners accept all risks and GC Dog Co reserves the right to keep un-desexed dogs separated, as needed.

• Proof of C5 vaccination (or a valid titre test) is required upon enrolment and annually thereafter.

• Dogs must be on a lead when entering and exiting our facility.

• Owners must inform staff if their dog has been unwell in the past 30 days; a veterinary clearance may be required.

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5. Behavioural Considerations

• Owners must disclose any known aggressive or behavioural issues prior to enrolment.

• Any newly developed behavioural concerns must be reported.

• All dogs must undergo a trial day to assess suitability for daycare and this is provided at no cost to the owners.

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6. Facility Environment

• GC Dog Co operates a cage-free environment. While we prioritise safety, risks such as minor injuries or communicable illnesses may occur. 

• Corrective behavioural techniques may be used to maintain a safe and controlled setting.

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7. Responsibilities and Agreements

• Owners are responsible for any damage, loss, or harm caused by their dog while attending daycare.

• In case of illness or emergency where owners cannot be contacted, veterinary care will be sought at the owner's expense.

• Owners agree to comply with all daycare policies outlined in this agreement.

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GROOMING TERMS & CONDITIONS
1. Grooming Appointments

• All grooming appointments must be pre-booked. Walk-ins may be accommodated based on availability.

• Owners must arrive on time for their scheduled appointment. Late arrivals may result in rescheduling or a reduced service.

• A minimum of 24-hour notice is required for cancellations or rescheduling; failure to provide notice will incur a cancellation fee equal to the full service cost.

• Pickup Time: Dogs must be collected between 2:00 pm and 4:30 pm. A surcharge of $10 per 10-minute increment applies for late pickups.

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2. Health & Safety Requirements

• Proof of C5 vaccination (or a valid titre test) is required to receive grooming services and will be requested upon first attendance and provision is expected annually thereafter.

• Dogs must be on a lead when entering and exiting our facility.

• Owners must inform staff if their dog has been unwell in the past 30 days; a veterinary clearance may be required.

• If a dog is found to have fleas, ticks, or other parasites, additional treatment fees will apply, or the appointment may be rescheduled.

• Owners must disclose any medical conditions, allergies, or sensitivities their dog may have before the grooming session.

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3. Grooming Risks & Owner Responsibility

• While all care is taken, there is always a risk of minor cuts, nicks, or skin irritations due to matting, sensitive skin, or sudden movements.

• If a dog's coat is excessively matted, de-matting may cause discomfort. Owners accept that shaving may be the only humane option.

• GC Dog Co is not responsible for any adverse reactions to grooming products or services if prior conditions were not disclosed.

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4. Behavioural Considerations

• If a dog exhibits extreme aggression or distress, the grooming session may be halted, and owners will still be charged for the time spent.

• A muzzle may be used if necessary for safety.

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5. Liability & Emergency Care

• GC Dog Co will take every precaution to ensure the well-being of dogs during grooming, but owners accept that minor injuries may occur.

• In case of a medical emergency, veterinary care will be sought at the owner's expense.

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GENERAL TERMS & CONDITIONS

• GC Dog Co reserves the right to refuse service to any dog that poses a risk to staff, other dogs, or itself.

• Owners agree to provide accurate information and update details as necessary.

• Pickup Time: Dogs must be collected between 2:00 pm and 4:30 pm. A surcharge of $10 per 10-minute increment applies for late pickups.

• By enrolling in any GC Dog Co service, owners acknowledge that they understand and accept these Terms & Conditions.

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Thank you for choosing GC Dog Co. Your dog's safety, health, and happiness are our top priorities.

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